This page explains where and how to get help and support for DesignSpark Mechanical software
We are here to help!
At RS Components we aim to deliver effortless customer experience by way of online support and being there when you need us. This is true for our product offer as well as the DesignSpark resources. We are here to assist you with any questions you might have and are keen to get your feedback.
1) I'm experiencing issues with my design or with the software
We are always on a lookout for your comments and feedback, this is what drives the future developments and enhancements. Tell us how long you've used the software for, what's your background and what are your impressions. It's important that you provide as much information as possible to enable others to effectively help you. We appreciate the time you take to send us your thoughts. If something is not right with your design, you spotted any bugs or have idas on how we can make the software better - please post them in our discussion Forums where our technical staff will pick them up. Before posting, please search DesignSpark Mechanical Frequently Asked Questions (FAQs), Tutorials and Forums to check if your question had been already asked by someone else and answer is already there. If you would rather get in direct contact with our Technical Support Engineer, please email DesignSparkMechanical@designspark.com
2) I don't want to report bugs or propose improvements but I like the software and want to tell RS Components Team and fellow Engineers about it!
We love hearing stories on how DesignSpark Mechanical helped you with your design efforts snd how it added to your company's success. It is the good words from our users that really motivate us to continue working hard to deliver the most valuable FREE 3D Design software experience to you. If you have an interesting story, why not to share with the community? If you would rather get in direct contact with us, please email DesignSparkMechanical@designspark.com
3) Working closer with the RS Components Team and being more involved in the software
DesignSpark Mechanical is evolving and we are using the community input to decide what we do next and where we focus. From this collaboration a group of distinctive 'power users' have emerged. These users help us testing new features and are working closer with the development team. To qualify you need to be active on Forums for some substantial time, this is the easiest way to prove you have sufficient knowledge of DSMech software and 3D Design. One of the key values we seek in our power users is good communication and 'community spirit', again something that can be demonstrated by activity on forums. If you feel you fit this profile, please drop us an email to introduce yourself. We don't take everyone on board right away but are happy to know of your interest. Email DesignSparkMechanical@designspark.com